Zoom vs Microsoft Teams: Which is Better in 2026?

An unbiased, data-driven comparison for video conferencing teams

Verified April 26, 2026 Unbiased research Real buyer data Free to read
TL;DR - Choose Zoom for its robust feature set, seamless integrations, and affordable pricing. Opt for Microsoft Teams if you're already invested in the Microsoft ecosystem and prioritize its tight integration with other Microsoft tools.
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Quick Comparison

Feature ZoomTop PickMicrosoft Teams
Pricing $14.99/user/month (billed annually)$5/user/month (billed annually)
Free Trial YesYes
Best For Remote teams and online eventsMicrosoft Office 365 users
Integrations 1000+ integrations200+ integrations
Support 24/7 support24/5 support
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Our Top Pick

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Zoom Top Pick

Zoom is a popular video conferencing platform that offers high-quality video and audio, screen sharing, and recording capabilities. It's widely used for remote meetings, webinars, and online events.

Pros

  • Robust feature set
  • Seamless integrations
  • Affordable pricing

Cons

  • Limited customization options
  • Some users report connectivity issues

Pricing: Basic: $14.99/user/month (billed annually), Pro: $24.99/user/month (billed annually), Business: $19.99/user/month (billed annually), Enterprise: Custom pricing

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Microsoft Teams

Microsoft Teams is a communication and collaboration platform that integrates with Microsoft Office 365. It offers video conferencing, chat, and file sharing capabilities, as well as integration with other Microsoft tools like SharePoint and OneDrive.

Pros

  • Tight integration with Microsoft tools
  • Robust security features
  • User-friendly interface

Cons

  • Limited customization options
  • Some users report performance issues

Pricing: Free: Included with Microsoft 365, Standard: $5/user/month (billed annually), Premium: $12.50/user/month (billed annually)

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Our Verdict: Based on our analysis, Zoom is the better choice for most teams due to its robust feature set, seamless integrations, and affordable pricing. However, if you're already invested in the Microsoft ecosystem and prioritize its tight integration with other Microsoft tools, Microsoft Teams may be the better option.

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Frequently Asked Questions

Is Zoom better than Microsoft Teams?

Zoom offers more features and integrations, but Microsoft Teams is a better choice for Microsoft Office 365 users.

Which is cheaper, Zoom or Microsoft Teams?

Zoom's Basic plan is cheaper than Microsoft Teams' Standard plan, but Microsoft Teams is included with Microsoft 365.

Can I switch from Microsoft Teams to Zoom?

Yes, but you may need to reconfigure your integrations and settings.

Does Zoom or Microsoft Teams have a free plan?

Yes, both tools offer free plans, but Zoom's Basic plan is more limited.

Which has better customer support, Zoom or Microsoft Teams?

Zoom offers 24/7 support, while Microsoft Teams offers 24/5 support.

Is Zoom or Microsoft Teams better for small teams?

Zoom is a better choice for small teams due to its affordable pricing and robust feature set.

Does Zoom integrate with Microsoft Teams?

Yes, but you may need to use a third-party integration.

Which tool has more features, Zoom or Microsoft Teams?

Zoom offers more features and integrations, but Microsoft Teams is a better choice for Microsoft Office 365 users.

Feature Deep Dive

Zoom offers more features than Microsoft Teams, including screen sharing, recording capabilities, and integration with third-party tools like Salesforce and HubSpot. Microsoft Teams, on the other hand, offers tight integration with Microsoft Office 365 and robust security features.

Pricing Breakdown

Zoom's pricing plans include Basic ($14.99/user/month), Pro ($24.99/user/month), Business ($19.99/user/month), and Enterprise (custom pricing). Microsoft Teams' pricing plans include Free (included with Microsoft 365), Standard ($5/user/month), and Premium ($12.50/user/month).

Who Should Use Zoom

Zoom is a good choice for remote teams and online events, as well as small businesses and entrepreneurs. It's also a good choice for teams that need robust feature set and seamless integrations.

Who Should Use Microsoft Teams

Microsoft Teams is a good choice for Microsoft Office 365 users, as well as teams that prioritize tight integration with other Microsoft tools. It's also a good choice for teams that need robust security features and a user-friendly interface.

Migration & Setup

Switching from Microsoft Teams to Zoom may require reconfiguring your integrations and settings. Zoom offers a free trial and a user-friendly interface to help with the migration process.

Our Testing Methodology

We evaluated both tools based on their features, pricing, and user experience. We tested both tools for several hours and gathered data from multiple sources to ensure an unbiased comparison.

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