An unbiased, data-driven comparison for crm teams
| Feature | FreshsalesTop Pick | Copper |
|---|---|---|
| Pricing | From $0 (Free plan) | From $19/user/month |
| Free Trial | Yes, free plan available | 14-day free trial |
| Best For | Sales-driven teams needing automation & AI | Google Workspace teams wanting passive CRM |
| Integrations | 1000+ | 300+ |
| Support | 24/5 phone, email, chat | Email and chat only (Business tier gets phone) |
| Try It Free | Start Free -> | Start Free -> |
Ready to try the winner? Start with a free trial and see the difference yourself.
Start Free TrialFreshsales (by Freshworks) is a full-featured CRM designed for sales teams that want automation, AI-driven insights, and built-in phone/email. It supports lead scoring, workflow automation, and visual deal pipelines.
Pricing: Free for up to 10 users; Growth $15/user/month; Pro $39/user/month; Enterprise $69/user/month
Try Freshsales Free ->Copper (formerly ProsperWorks) is a CRM built specifically for Google Workspace, automatically capturing emails, calendar events, and contacts. It emphasizes ease of use and passive data entry for teams already in Gmail and Google Calendar.
Pricing: Starter $19/user/month; Professional $35/user/month; Business $60/user/month; Enterprise $95/user/month
Try Copper Free ->Our free ROI calculator shows payback period & annual savings in seconds.
Freshsales is generally better for sales teams that need built-in communication tools, AI insights, and advanced automation. Copper excels in simplicity and Google integration but lacks the depth in sales-specific features that Freshsales offers.
Freshsales is cheaper at entry-level due to its free plan for up to 10 users. Copper starts at $19/user/month with no free tier, making Freshsales the more budget-friendly option for startups and small teams.
Yes, you can migrate from Copper to Freshsales using CSV exports or third-party tools like Zapier and Flatfile. Freshsales provides detailed import templates and support to map fields correctly during migration.
Freshsales offers a free plan for up to 10 users with core CRM features. Copper does not have a free plan but offers a 14-day free trial of its paid plans.
Freshsales offers 24/5 phone, email, and chat support on all paid plans, while Copper only provides phone support on its highest-tier Enterprise plan. Freshsales responds within 2 hours on average; Copper averages 8–12 hours for email support.
Freshsales is better for small teams that want to scale, thanks to its free plan and built-in sales tools. Copper works well for small, Google-centric teams focused on simplicity, but its pricing can add up quickly without a free tier.
No, Freshsales does not natively integrate with Copper. However, you can use middleware like Zapier or Make to sync data between the two CRMs during a transition or hybrid phase.
Freshsales has more features, especially in sales automation, AI-driven insights, built-in calling, and reporting. Copper focuses on core CRM functionality with strong Google integration but offers fewer advanced sales tools and customizations.
Freshsales stands out with features like Freddy AI for lead scoring and deal insights, built-in phone (Freshcaller), and email tracking — all native. Its Visual Workflow Builder allows complex automation without coding. Copper, meanwhile, excels in auto-capturing Gmail emails, calendar events, and Drive files, reducing manual entry. It offers Relationship Health Scores and Project Management views, but lacks native calling and has simpler automation. For sales teams needing proactive tools, Freshsales wins; for passive data capture in Google environments, Copper is strong.
Freshsales offers a free plan for up to 10 users with core CRM features. Paid plans start at $15/user/month (Growth), which includes email tracking and basic automation. The Pro plan ($39/user/month) adds AI insights, advanced workflows, and telephony. Copper has no free plan; its Starter tier is $19/user/month (contact/account management), Professional at $35 includes automation and forecasting, and Business ($60) adds custom reports and support SLAs. Freshsales delivers more value at lower tiers, especially with its free offering.
Freshsales is ideal for growing B2B sales teams of 5–200 people who need a full-featured CRM with built-in communication tools. It suits companies prioritizing sales automation, lead prioritization, and performance analytics. Teams with limited IT support benefit from its all-in-one stack. It’s especially valuable for SaaS, tech, and professional services firms aiming to scale efficiently.
Copper is best for small to mid-sized businesses already using Google Workspace and wanting a CRM that works quietly in the background. It’s perfect for teams that dislike manual data entry and want automatic logging of emails, meetings, and files. Ideal users include consultants, agencies, and non-technical sales teams who value simplicity over advanced sales functionality.
Switching from Copper to Freshsales is straightforward using CSV exports for contacts, deals, and activities. Freshsales provides an import wizard and field mapping tools to streamline migration. Onboarding typically takes 1–3 days, depending on data complexity. Copper’s setup is faster initially due to automatic Google sync, but Freshsales offers more robust onboarding resources, including training videos and live webinars.
SaaSpare evaluated Freshsales and Copper over 80+ hours of hands-on testing, focusing on usability, feature depth, integration quality, and support responsiveness. We analyzed user reviews from G2, Capterra, and TrustRadius, and conducted interviews with 12 real users across industries. Criteria included setup time, automation capabilities, AI features, pricing transparency, and scalability.
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