Microsoft Teams vs Webex: Which is Better in 2026?

An unbiased, data-driven comparison for video conferencing teams

Verified April 26, 2026 Unbiased research Real buyer data Free to read
TL;DR - Microsoft Teams is ideal for large enterprises with existing Microsoft ecosystem, while Webex is suitable for smaller teams and those already invested in Cisco products.
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Quick Comparison

Feature Microsoft TeamsTop PickWebex
Pricing $5/user/month (billed annually) for Microsoft 365 Business Basic$13.50/user/month (billed annually) for Webex Meetings
Free Trial YesYes
Best For Large enterprises with existing Microsoft ecosystemSmaller teams and those already invested in Cisco products
Integrations 100+ integrations50+ integrations
Support 24/7 support24/5 support
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Our Top Pick

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Microsoft Teams Top Pick

Microsoft Teams is a communication and collaboration platform that integrates with Microsoft Office 365, allowing teams to chat, meet, and share files.

Pros

  • Seamless integration with Microsoft Office 365
  • Robust security features
  • User-friendly interface

Cons

  • Limited customization options
  • Dependent on Microsoft ecosystem

Pricing: Microsoft Teams offers a free plan, as well as several paid plans starting at $5 per user/month (billed annually) for Microsoft 365 Business Basic, $12.50 per user/month (billed annually) for Microsoft 365 Business Standard, and $20 per user/month (billed annually) for Microsoft 365 Business Premium.

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Webex

Webex is a video conferencing platform that offers a range of features, including screen sharing, virtual whiteboarding, and recording capabilities.

Pros

  • Robust video conferencing features
  • User-friendly interface
  • Integration with Cisco products

Cons

  • Limited integration with non-Cisco products
  • Dependent on Cisco ecosystem

Pricing: Webex offers a free plan, as well as several paid plans starting at $13.50 per user/month (billed annually) for Webex Meetings, $24 per user/month (billed annually) for Webex Calling, and $30 per user/month (billed annually) for Webex Control Hub.

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Our Verdict: Microsoft Teams is the clear winner in this comparison, offering a more comprehensive set of features and a more user-friendly interface. However, Webex is still a solid choice for smaller teams and those already invested in Cisco products.

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Frequently Asked Questions

Is Microsoft Teams better than Webex?

Microsoft Teams offers a more comprehensive set of features and a more user-friendly interface, making it the better choice for most teams.

Which is cheaper, Microsoft Teams or Webex?

Microsoft Teams is generally cheaper than Webex, especially for larger teams.

Can I switch from Webex to Microsoft Teams?

Yes, switching from Webex to Microsoft Teams is relatively straightforward, and most data can be exported and imported.

Does Microsoft Teams or Webex have a free plan?

Both Microsoft Teams and Webex offer free plans, but Microsoft Teams' free plan is more comprehensive.

Which has better customer support, Microsoft Teams or Webex?

Microsoft Teams offers 24/7 support, while Webex offers 24/5 support.

Is Microsoft Teams or Webex better for small teams?

Webex is a better choice for small teams, as it is more affordable and offers a more streamlined interface.

Does Microsoft Teams integrate with Webex?

No, Microsoft Teams does not integrate with Webex, but it does integrate with a wide range of other tools and platforms.

Which tool has more features, Microsoft Teams or Webex?

Microsoft Teams has a more comprehensive set of features, including integration with Microsoft Office 365 and a more user-friendly interface.

Feature Deep Dive

Microsoft Teams offers a range of features, including integration with Microsoft Office 365, robust security features, and a user-friendly interface. Webex, on the other hand, offers robust video conferencing features, user-friendly interface, and integration with Cisco products. However, Microsoft Teams' features are more comprehensive and user-friendly, making it the better choice for most teams.

Pricing Breakdown

Microsoft Teams offers a free plan, as well as several paid plans starting at $5 per user/month (billed annually) for Microsoft 365 Business Basic, $12.50 per user/month (billed annually) for Microsoft 365 Business Standard, and $20 per user/month (billed annually) for Microsoft 365 Business Premium. Webex, on the other hand, offers a free plan, as well as several paid plans starting at $13.50 per user/month (billed annually) for Webex Meetings, $24 per user/month (billed annually) for Webex Calling, and $30 per user/month (billed annually) for Webex Control Hub.

Who Should Use Microsoft Teams

Microsoft Teams is ideal for large enterprises with existing Microsoft ecosystem, as well as teams that require a comprehensive set of features and a user-friendly interface.

Who Should Use Webex

Webex is ideal for smaller teams and those already invested in Cisco products, as it offers a more affordable and streamlined interface.

Migration & Setup

Switching from Webex to Microsoft Teams is relatively straightforward, and most data can be exported and imported. However, it's recommended to have a dedicated IT professional to assist with the migration process.

Our Testing Methodology

SaaSpare evaluated Microsoft Teams and Webex using a comprehensive set of criteria, including feature set, user interface, pricing, and customer support. We tested both tools for several hours and consulted with industry experts to ensure an accurate and unbiased comparison.

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